Effective: 8 May 2018
owner and provider of this website processes personal data in relation to your use of this
website and services and systems (i.e. competition entries, subscribing to communications,
registering for free Norwich BID WiFi, expressions of interest to projects, purchasing
products or services etc.). This policy applies to our use of any and all data collected by us in
relation to your use of this website and services or systems. In particular, it describes the
types of personal data we collect in connection with the service, the purposes for which we
collect personal data, the other parties with whom we may share it, and the measure we
take to protect the security of data. It also tells you about your rights and choices with
respect or your personal data, and how you can contact us to update your information or
Norwich Business Improvement District (BID) includes VisitNorwich, VisitNorwich App,
Norwich the City of Stories, Norwich Cycle Parking and Free Norwich BID WiFi.
Personal Data that may be Collected about You
We collect personal data in various ways described below. For the purpose of this privacy
policy, Personal Data means any information relating to an identified or identifiable
individual. Where applicable, we will indicate why personal data is collected.
- Personal data provided by you
We ask you to provide certain personal data (i.e. name, email address, phone number)
when you sign up to our newsletter, blog, when you enter our competitions or you register
interest in our projects and initiatives.
Personal data (name, email address, phone number and bank/card details) will also be
collected when you purchase products or services (i.e. tickets for events).
Personal data will also be collected (via registration form, Twitter, Facebook and Instagram
login) when registering for our services such as free Norwich BID city centre WiFi. If using
social media to access this service we may collect certain profile information stored in your
social media platform account, such as name gender, email address and interests.
If registering for one of our events we will collect personal data at the point of registration
such as name, organisation and email address. The data is used for event registration and
on the day event administration.
Personal data will also be collected for submission or expression of interest to one of our
projects i.e. murals.
If applying for a volunteer position as a City Host, personal data will be collected as part of
the application process. Data will be used for follow up purposes, for registration within the
scheme, induction and for communication purposes regarding rota’s and updates regarding
If applying for a recruitment vacancy, personal data will be collected as part of the
recruitment process. Data will be used for follow up purposes and notification of interview.
- Personal data obtained via automated means
When you use the service, we may collect certain information by automated means, such as
cookies and similar technologies. Cookies are text files placed on your computer to collect
standard internet log information and visitor behaviour information. This information is
used to track visitor use of the website (via Google Analytics) and to better understand how
you interact with our site and to compile statistical reports on website activity, therefore
assisting us in improving the delivery of our services and to display more relevant content to
users IP addresses that are automatically recognised by the webserver are logged.
You can set your browser to remove or disable cookies by following your web browsers help
file directions. If you do not accept cookies, however, you may not be able to use all
sections, features and functions of our site.
How We May Use Your Personal Data
We may use the personal data we obtain from or about you for a variety of purposes,
- To send communications about our services
- To send communications about promotions, events and competitions taking place
within Norwich and the surrounding area
- To send communications about Norwich and the surrounding area
- To process and deliver orders for products and services
- To respond to your questions, queries or comments
- To provide you with the best user experience possible
- To communicate with you regarding updates to our services
- Otherwise, as described at the point of data collection and
- To monitor and analyse use of the services for the technical administration of the
How we Share Your Personal Data
We may disclose the personal data we collect about you as described below or otherwise
disclosed to you at the time the data is collected, including with:
- Our service providers who perform services and process personal data on our behalf.
Examples of our service providers include our ecommunication providers (mailchimp
and campaign monitor), event registration (EventBrite), free Norwich BID city centre
WiFi provider (Purple WiFi), payment processing (Stripe), Norwich Cycle Parking
- If we are required to disclose personal data about you by law or legal process, in
response to a request from court, law enforcement authorises, or government
officials, or when we believe disclosure is necessary or appropriate to prevent
physical harm or financial loss, or in connection with an investigation of suspected or
actual fraudulent or illegal activity.
- Our website contains links to other websites and may include display adverts from a
third party providing it. We do not exercise control over third party websites,
products or services. Other websites, products and services may place their own
cookies or other files on your computer and/or collect data from you. When you link
to other websites from our site we encourage you to read the privacy policies on the
websites you visit.
Your Rights and Choices
You have the right to:
- Opt out of collection and use of your personal data when we provide the service.
- Request access to and receive information about the personal data we hold about
you, to update and correct inaccuracies in your personal data, to restrict or to object
to the processing of your personal data, to have the information anonymised or
deleted, as appropriate, or to exercise your right to data portability to easily transfer
information to another company. If you would like further information or to see a
copy of the personal information we hold about you please email or write to us at
Norwich Business Improvement District, Unit 4.3, Floor 4, Kiln House, Pottergate,
Norwich, NR2 1DX.
- Withdraw any consent you previously provided regarding the processing of your
personal data, at any time. We will apply your preferences going forward and this
will not affect the lawfulness of the processing before your consent withdrawal. If
you no longer wish to receive communications from us, please follow any
unsubscribe instructions within our communications to you or email us.
- If you request us to delete your personal information, we will delete such personal
information within seven business days.
Data Security and Data Retention
We maintain appropriate technical, administrative, and physical safeguards to protect
personal data and other information disclosed or collected by us against accidental,
unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. We review,
monitor and evaluate our privacy practises and protections on a periodic basis. We are not
responsible for any errors by individuals in submitting personal data to us.
Whilst we strive to protect your personal information and privacy, we cannot guarantee or
warrant the security of any information you disclose or transmit to us online and we are not
responsible for the theft, destruction or inadvertent disclosure of your personal
We also delete your personal data when it is no longer necessary for the purposes for which
we process it.
Compromise of Personal Information
In the event that personal information is compromised as a result of a breach of security,
Norwich BID will promptly notify those persons whose personal information has been
or as required by appropriate law. In the event of such compromises of personal data we
will provide you with such notice by sending an email to the email address you have
supplied to us.
We will provide notifications, whether such notifications are required by law or are for other
business related purposes, to you via email notice, written or hard copy notice, or through
posting of such notice our site, as determined by Norwich BID in its sole discretion. We
reserve the right to determine the form and means or providing notifications to you,
provided that you may opt out of certain means of motivation as described in this privacy
Your personal data will not be transferred to any third parties or countries.
Do Not Track
We do not respond to Do Not Track signals.
We do not knowingly collect personal information from children under the age of 13 and we
do not target our services to children under 13. If we become aware that we have
unknowingly collected personal information from a child under the age of 13, we will make
reasonable commercial efforts to delete such information.
How to Contact Us
information we hold about you, or if you would like to opt out of certain uses of your
personal data, exercise your rights in relation to the personal data we hold about you or to
make a complaint about our privacy practice, please contact Norwich BID per the below:
- by email
- or write to us at: Norwich Business Improvement District, Unit 4.3, Floor 4, Kiln
House, Pottergate, Norwich, NR2 1DX.